It is 8vo Ático’s top priority to provide you with the best online shopping experience. Our team is available to assist you with any questions or needs. Please contact our Customer Service email care@8voatico.com

Customer Care
Shipping

US Orders
Orders can take 2-3 days to be processed & shipped with the exception of Next-Day or Priority Mail Express orders. As you proceed through checkout and confirm your shipping details, any applicable taxes will be calculated on the total merchandise value. The tax amount will be shown on the review page before you submit your order as well as on the summary page that you see once the order is complete.

International Orders
For international orders. All orders are charged in USD.

Upon arrival at the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.

Orders

Order Verification
Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.

Currency
While you can choose your local currency with the currency selector at the top of the 8vo Ático website, all items are priced and charged in US dollars at checkout. We recommend contacting your bank to find out their current currency exchange rate and their currency policy.

Sales Tax
As you proceed through checkout and confirm your shipping details, any applicable taxes will be calculated on the total merchandise value. The tax amount will be shown on the review page before you submit your order as well as on the summary page that you see once the order is complete.

Payments

Payment Methods

Credit Card
We accept Visa, Mastercard, American Express, Discover, and JCB. Note, cards issued by local banks that do not carry one of these logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

Paypal
Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

Store Credit and Gift Certificates
Of course, you can also use store credit or a gift certificate/gift code. Each gift certificate carries a gift code you can easily enter when completing checkout.

Order Changes

Making Changes to an Order
Unfortunately, we are not able to change out the items in an order once the order has been placed. We can, however, cancel an order at any point before it ships out. Please contact our customer service email to let us know what needs to be corrected, and then place a new order for the correct product.

Cancelling an Order
You may cancel your order by contacting customer service, but due to time differences, we cannot guarantee customer service will receive your request before the order ships.

Returns & Refunds

All purchases must be returned in their original condition (unworn with original tags attached) within 48 hours for a full refund or exchange, and we promise to make the process as easy as possible.

To avoid any disappointment in your order please take note of the below terms and conditions.

If you have any queries before you make your purchase we strongly advise you to contact us prior to placing your order. We are here and happy to help care@8voatico.com We only accept back garments purchased via www.shop8voatico.com

We offer ONLY store credit for “change of mind”. We are unable to accept any changes that have been worn or returned in a soiled condition, or past the 48-hour deadline, all items must be in original condition with tags on.

We reserve the right to refuse a return if it does not reach our standards. We are unable to exchange items purchased on sale or at a discounted price, this includes discount codes and flash sales.

All shipping costs relating to exchange or returned items are the responsibility of the customer unless the item is deemed faulty.

For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.

Please address your return to the following address:
8vo Ático
3111 SW 22nd Ave
Miami, FL.
33133
USA

Domestic & International Refunds
Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.

If you think your refund is taking too long, please contact your bank as there is often some processing time before a refund is complete. If you’ve done this, please contact us at care@8voatico.com

Keeping Your Return in Original condition
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items must be returned unworn and with their original tags attached. Please be mindful when purchasing an item, since we have a very curated selection of pieces with limited stock.

Here are some additional tips:

Shoes
Shoes scuff very easily on any hard surface so always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with shoes.

Tops & Dresses
Please be careful of makeup rubbing off on the garment.

Damaged / Defective Items
If you receive an item that is damaged or defective, please contact customer service within 10 days of purchase. After 10 days, we will attempt to assist with repairs and/or obtaining replacement hardware but are unable to provide a replacement or refund for an unrepairable product.

Sale Items
A small number of items may be marked SALE, in which case they are not eligible for a refund, exchange, or store credit.

Domestic & International Refunds